Privacy Policy
Last Updated: Jun 25, 2025
Introduction
Welcome to Cantrai Technology Ltd. ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, and applications (collectively, the "Services").
This Privacy Policy is designed to comply with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's privacy legislation.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, postal address, phone number
- Account Information: Username, password, account preferences
- Payment Information: Credit card details, billing address, transaction history
- Identity Information: Date of birth, government-issued identification (when required by law)
- Communication Information: Correspondence with us, survey responses
- Technical Information: IP address, device information, browser type, operating system, cookies, and usage data
How We Collect Information
We collect information through:
- Direct interactions when you provide information to us
- Automated technologies when you use our Services
- Third parties or publicly available sources
How We Use Your Information
We use your personal information for the following purposes:
- To provide and maintain our Services
- To process transactions and manage your account
- To communicate with you about our Services
- To personalize your experience
- To improve our Services
- To comply with legal obligations
- To protect our rights, property, or safety, and that of our users
Legal Basis for Processing
We process your personal information based on:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate interests, where not overridden by your rights and freedoms
Disclosure of Your Information
We may share your personal information with:
- Service providers who perform services on our behalf
- Business partners with your consent
- Legal and regulatory authorities when required by law
- Professional advisors such as lawyers, accountants, and insurers
- Purchasers or prospective purchasers in the event of a business transaction
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Data Security
We have implemented appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Privacy Rights
Under applicable privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate personal information
- Request deletion of your personal information
- Object to or restrict processing of your personal information
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Services and to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Third-Party Links
Our Services may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws. We will take appropriate measures to ensure your personal information remains protected in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Cantrai Technology Ltd.
3355 Hurontario St Unit 5 #310
Mississauga, ON L5A 4E7
privacy@cantrai.ca
(289) 201-3441
Filing a Complaint
If you are not satisfied with our response to your privacy concerns, you may contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
www.priv.gc.ca